Six Sigma
Enables Faster, Better Decision-Making
One of the
greatest advantages of using the Six Sigma process in Marketing is the inherent
capacity to speed up decision-making while increasing accuracy.
Let me explain
these two effects.
Speed. Once we have designed a Marketing program
around specific, measurable goals, launching the program becomes much like
letting a bird leave the nest, sending a child to school or launching a new
business.
In following
Six Sigma precepts, we have clearly defined the parameters for correct and
responsible decision-making, whether at the global, national, regional or local
level.
We don’t need
to get involved in the minutia. Instead,
we monitor metrics, control charts and processes to assess the big picture. In eliminating
micro-management, we facilitate decision-making that will be based upon the performance
of each component part against its defined goals.
It becomes
less critical for corporate headquarters to review what the northwest division may
or may not be considering, as they now have the tools to make the decisions to
invest resources in ways that they know will maximize their goal attainment.
Accuracy. With these clearly defined and designed
goals, we are now more certain that the decision-making at various levels in
the organization will accurately
reflect the overall goals of the company and advance the corporate agenda.
The guessing and
second-guessing often employed in the past can be replaced by the qualitative
and quantitative assurance that investments are being made to meet goals.
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