Probably the last obvious goal
managers can have is to maximize market share.
This is popularly known as the “internet model” where revenue, costs,
profit, etc., all take a back seat to grabbing as much market share as possible. You might recognize both Google and Amazon of
this ilk.
Nothing trumps the need to own
the market with the objective of turning that captured market share to
profitability down the road when your dominant position, leverage with
suppliers, affinity with customers, etc., all allow you to increase your
margins. Even though there is an
argument that those same customers will migrate to the newest and least
expensive alternative, the model relies on very slim margins that would be very
difficult to compete against without their massive market share and scale. Thus, little to no significant migration of
the customer base and all the new money drops to the bottom line.
I
want to emphasize that not all companies are focused on just one or two of the
above goals. Many companies have a mix
of blend, at varying degrees of emphasis, of a number of goals. I would make the observation that the best
companies tend to be completely focused on one or two goals. A quick study of the grand days of GE and the
“number 1 or 2 in the category or you go” strategy or the recent Apple
(innovation focus), Google (own the internet) or Amazon (be the online seller
of everything) strategies illustrate this point.
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